Policies
Payment and Deposit Policy
♦ Full payment due at time of booking within 30-60 days of your arrival date. When refunds are given our credit card processor may deduct up to 5% of the refunded amount.
♦ Deposit of 50% due 31+ days of your arrival date. Balance due 14- 60 days of your arrival date depending upon the season of your booking.
♦ Deposit and full payments can be made by cash, check, MasterCard, Visa, Discover or American Express. A confirmation receipt will be sent via e-mail, text message or US Post after we process your deposit. Once payment has been processed, the room is considered booked. You agree to all conditions published herein and posted at Three Oaks Inn.
Reservation Policy / Surcharges
♦ We prefer a two night minimum on weekends, holidays and community events. Please see: Booking and Reservations Page.
♦ Rooms are not considered reserved until after Three Oaks Inn receives and processes your payment or deposit.
Room Rates
♦ Rates are based on season, holiday and community events.
♦ The entire Inn is available for groups or single-party bookings.
♦ We are not responsible for other websites (which we have no control) that have outdated rates/materials/information. It’s always best to confirm rates via phone or email.
Cancellation Policy
♦ 61+ days prior to arrival: Refunds will be given less 5% service charge taken by our credit card processing company.
♦ 14 – 60 days prior to arrival: The entire amount of your stay will be forfeited unless the room/inn can be re-booked. We will diligently try to re-book all cancelled reservations in order for refunds to be given per our credit card processing company’s 5% limitations. We limit check-in times to keep from disturbing other guests and consider your reservation a “no-show” after 10:30 p.m.
♦ At our discretion we may re-book a cancelled / forfeited reservation for a later date subject to availability. Guest will be responsible for additional rates should a higher-priced room be available than originally reserved room.
General Policies
♦ Absolutely no smoking/vaping of any kind or lighting any candles, incense, etc… within the Inn. We will charge a $250 cleaning fee if we determine a guest has smoked within the inn and a complete forfeiture of your entire security deposit.
♦ Group Rentals: Security deposit shall be collected by the innkeeper at reservation or on the check-in day, during your reservation or after your departure should damages be discovered after you have vacated the premises.
♦ Check-in is between 4 p.m. and 7 p.m. Eastern Time. Early check-in or late check-out must be confirmed. Please keep in mind that we are located within and observe the Eastern Time Zone. We will contact you the morning of your expected arrival to secure an approximate arrival time.
♦ Check-out is 11 a.m. Eastern Time. Late check-outs must be prearranged.
♦ For Individual Room Bookings: Breakfast is served in the dining room from 8:30 a.m. – 10:00 a.m. Eastern Time. Feel free to take your breakfast outside and use our bistro tables on the front porch. Please let us know if you will not be staying for breakfast as this reduces waste. Please give us 48 hours notice of any dietary constraints / food allergies. We will do our best to accommodate dietary constraints, however we cannot guarantee our ability to do so.
♦ We cannot accommodate pets of any kind. Any pets brought into or upon the property shall immediately forfeit your entire security deposit as liquidated damages or we will charge your card on file up to $750 for deep cleaning. The Primary Guest who made the reservation and paid the security deposit is liable for any and all damage caused by bringing pets upon the premises including damages beyond our cleaning fee and/or deposit held. Please see our “useful links” page for pet boarding.
♦ Children are welcome when a single-party (group) reserves the entire Inn. We strongly suggest that children under the age of 12 be supervised at all times when upon the property. Please call us for details.
♦ Rates are based on a maximum of two guests per room except our Four Gables Suite. We do not offer additional beds or cots and do not allow guests to bring such items into the inn. We ask that our guests do not move any of the furnishings as damage to floors, walls and the furnishings may occur.
♦ We will do our best to accommodate special needs, however we cannot guarantee our ability to do so.
♦ For Individual Room Bookings: After 10:30 p.m. we ask that our guests keep conversations, TV and radio volume at acceptable lower levels to keep from disturbing other guests.
♦ There is a $150.00 key charge for each key lost or not left at time of departure.
♦ Incidental/accidental damages charged at full repair or replacement value. Guests must make every attempt to clean and report any spills. Extraordinary cleaning will be charged at a minimum of $150 per hour. Three Oaks Inn is a Bed & Breakfast, not a Hotel/Motel and we reserve the right to limit the number of visitors a guest may invite to the inn. Guests are solely responsible for their behavior and actions as well as their co-guests and invited visitors.
♦ You and your party fully indemnify and hold harmless Three Oaks Inn and its owners for any loss, accidental injury or death while on the premises to the extent of State of Michigan Legislature Act 42 of 1905, Section 427, Liability of Inn Keeper.
♦ 6% Sales / lodging tax added to all bookings. Online booking sites will add tax to your booking.
♦ We reserve the right to ask any guest(s) to permanently leave the Inn if their actions or behavior become unruly or disruptive to other guests or neighbors or by bringing pets onto / into our property. No refunds will be given.
♦ You and your party agree to these terms upon Three Oaks Inn processing your deposit or payment. There shall be no exceptions to any of our policies.